Terms of service
GENERAL DESCRIPTION
Welcome to SONLABI. The terms “we,” “us,” and “our” refer to SONLABI. SONLABI operates this store and website, including all information, content, features, tools, products, and services offered to you, the customer, to provide a curated shopping experience (the “Services”). SONLABI is powered by Shopify technology, which enables us to provide the Services.
These terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights and address areas such as disclaimers and limitations of liability.
By accessing, browsing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use our Services.
SECTION 1: ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province in which you reside, and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing, browsing, or purchasing any products or services we offer through our online stores, you may be required to provide certain information, such as your email address, billing address, payment method, and shipping address. You represent and warrant that all information you provide through our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, or assign your account to any other person, nor grant licenses associated with your account.
SECTION 2: OUR PRODUCTS
We have made every effort to accurately display our products and services in our online stores. However, please note that product colors or appearance may vary depending on the device you use to access the store and its settings.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or be identical to what is displayed in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region, or jurisdiction.
SECTION 3: ORDERS
When you place an order, you are making an offer to purchase. SONLABI reserves the right to accept or reject your order for any reason, at its sole discretion. Your order will not be accepted until SONLABI confirms acceptance. We must receive and process your payment before accepting your order.
Please review your order carefully before submission, as SONLABI may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.
All purchases are subject to returns or exchanges solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for personal or household use only and not for resale or commercial export.
SECTION 4: PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set forth in your order confirmation email. Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs duties, or import fees.
Prices listed in our online stores may differ from prices offered in physical stores or other online or offline stores operated by third parties. From time to time, we may offer promotions that affect pricing and are governed by separate terms and conditions. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores and to promptly update your account information, including your email address and credit card details, so that we may complete your transactions and contact you as needed.
You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the credit card for the purchase; (iii) your credit card issuer will honor the charges incurred; and (iv) you will pay all charges incurred at the posted prices, including shipping, handling, and applicable taxes.
SECTION 5: SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control. Once products are delivered to the carrier, title and risk of loss pass to you.
SECTION 6: INTELLECTUAL PROPERTY
The Services, including but not limited to trademarks, branding, text, samples, images, graphics, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by SONLABI, its affiliates, or licensors and are protected by U.S. and international copyright and intellectual property laws.
These Terms permit you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent. Nothing in these Terms grants you any license or rights in SONLABI’s, Shopify’s, or any third party’s intellectual property, except as expressly stated.
Unauthorized use of the Services may violate federal and state intellectual property laws. SONLABI reserves all rights not expressly granted.
SONLABI names, logos, product and service names, designs, and slogans are trademarks of SONLABI, its affiliates, or licensors and may not be used without prior written permission. Shopify’s name, logo, and branding are trademarks of Shopify. All other names, logos, and marks are the property of their respective owners.
SECTION 7: OPTIONAL TOOLS
We may provide access to third-party tools as part of the Services over which we have no control or oversight.
You acknowledge that such tools are provided “as is” and “as available,” without warranties, representations, or conditions of any kind. We shall not be liable for any harm arising from your use of optional third-party tools.
Your use of such tools is entirely at your own risk, and you are responsible for reviewing and accepting the terms under which those tools are provided.
New features or services added in the future shall also be considered part of the Services and subject to these Terms.
SECTION 8: THIRD-PARTY LINKS
The Services may contain materials or hyperlinks to third-party websites or services. We are not responsible for examining or evaluating the accuracy or content of third-party materials or websites. Accessing such third-party sites is at your own risk.
We are not responsible for any damages related to your access to or use of third-party websites, products, or services. Please review third-party policies carefully. Any complaints or claims regarding third-party products or services should be directed to the third party.
SECTION 9: RELATIONSHIP WITH SHOPIFY
[MERCHANT NOTE: This section accurately describes Shopify’s relationship with your store and must not be removed or modified.]
SONLABI is powered by Shopify, which enables us to provide the Services. However, all purchases made through our store are transactions directly between you and SONLABI. You acknowledge that Shopify is not responsible for any aspect of the sales conducted through our store, including injuries, damages, or losses resulting from products or services purchased.
You expressly release Shopify and its affiliates from any claims, damages, or liabilities arising from your transactions with SONLABI.
SECTION 10: PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these policies.
Because the Services are hosted on Shopify, Shopify collects and processes personal information related to your access and use of the Services in order to provide and improve them. Your information may be transferred to and shared with third parties located in countries other than your own. For more information, please review our Privacy Policy [LINK].
SECTION 11: COMMENTS
If you submit ideas, suggestions, reviews, proposals, or other content (“Comments”), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Comments for any purpose, including commercial use.
You represent and warrant that: (i) you own or control all rights to the Comments; (ii) you have disclosed any compensation received in connection with the submission; and (iii) your Comments comply with these Terms.
We are not obligated to maintain Comments in confidence, to pay compensation, or to respond. We may remove Comments we deem unlawful, offensive, defamatory, obscene, or infringing on intellectual property.
You are solely responsible for the accuracy of your Comments, and we assume no liability for Comments posted by you or others.
SECTION 12: ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability. We reserve the right to correct such errors and to change or cancel orders at any time without prior notice.
SECTION 13: PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services to engage in illegal activities, violate laws or regulations, infringe intellectual property rights, harass or defame others, transmit false information, send spam, impersonate others, or interfere with the security or functionality of the Services.
We reserve the right to suspend or terminate your access if you violate these Terms.
SECTION 14: TERMINATION
We may terminate this agreement or suspend your access to the Services at any time without notice. You remain liable for all amounts owed up to the date of termination.
Certain sections shall survive termination, including Intellectual Property, Comments, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Privacy Policy.
SECTION 15: DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee uninterrupted, secure, or error-free use of the Services. Some jurisdictions do not allow certain warranty disclaimers, so these limitations may not apply to you.
SECTION 16: LIMITATION OF LIABILITY
To the fullest extent permitted by law, SONLABI, Shopify, and their affiliates shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Services or products.
SECTION 17: INDEMNIFICATION
You agree to indemnify and hold harmless SONLABI, Shopify, and their affiliates from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18: SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19: WAIVER; ENTIRE AGREEMENT
Failure to enforce any right shall not constitute a waiver. These Terms constitute the entire agreement between you and SONLABI regarding the Services.
SECTION 20: ASSIGNMENT
You may not assign these Terms without our prior written consent. We may assign these Terms without notice.
SECTION 21: GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws and courts of the jurisdiction in which SONLABI operates.
SECTION 22: HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23: CHANGES TO TERMS OF SERVICE
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of the changes.
SECTION 24: CONTACT INFORMATION
Questions regarding the Terms of Service should be sent to:
customer.care@sonlabi.com
Business contact details:
[INSERT BUSINESS NAME]
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]